About the Role
We are looking for a proactive Application Support Engineer to join our L1 Support team and provide technical support for enterprise software applications. The ideal candidate should have strong troubleshooting skills, hands-on experience with SQL Server, Windows Server environments, and application support processes. The role involves managing customer-reported issues, performing root cause analysis, collaborating with cross-functional teams, and ensuring timely issue resolution within defined SLAs.
Requirements
Location: Noida / Gurugram (Hybrid)
Work Mode: Hybrid (2 Days Client Site, 3 Days Office)
Experience: 2–4 Years
Qualification: B.E./B.Tech/MCA/M.Sc./BCA/B.Sc. (IT/Computer Science)
Key Responsibilities
Take ownership of customer-reported application and system issues and ensure timely resolution within SLA commitments.
Perform troubleshooting, incident analysis, and root cause investigation for technical issues.
Coordinate with L2 Support, QA, Development, and Product teams for issue escalation and resolution.
Ensure accurate logging, tracking, and documentation of incidents and service requests.
Create and maintain troubleshooting guides, support documentation, and knowledge base articles.
Support software deployments, configuration validation, and license management activities.
Assist with testing activities from an end-user perspective.
Provide technical guidance and troubleshooting support to customers when required.
Monitor application health and proactively identify potential issues.
Maintain compliance with established support processes and operational procedures.
Required Skills
Strong hands-on experience with MS SQL Server and complex SQL query writing.
Good understanding of Windows Server environments.
Experience with IIS and/or Apache Tomcat web servers.
Knowledge of .NET Framework, JavaScript, and VBScript.
Experience supporting enterprise software applications.
Familiarity with ticketing and issue tracking tools such as JIRA, Bugzilla, Mantis, or Remedy.
Understanding of system maintenance, monitoring, and problem-solving techniques.
Knowledge of messaging standards and integrations is desirable.
Excellent analytical and troubleshooting abilities.
Preferred Skills
SQL Certification.
Experience with ATM/POS management systems.
Exposure to payment processing or transaction-based applications.
Knowledge of HP NonStop, BASE24, or managed services environments.
Experience working in banking, financial services, or enterprise support environments.
Desired Candidate Profile
Strong customer service and communication skills.
Ability to work independently as well as collaboratively within a support team.
Detail-oriented with excellent documentation skills.
Strong problem-solving mindset and ability to work under pressure.
Eagerness to learn new technologies and business processes.
Focused on delivering high-quality support and customer satisfaction.
Work Environment
Hybrid work model.
Opportunity to work with enterprise-grade applications and mission-critical systems.
Exposure to customer-facing support, troubleshooting, and application lifecycle management.
Collaborative environment with opportunities for technical growth and career advancement.